Training Requirements among MDTCA Officers for Professional Training Improvement via Mobile Learning

Abstract

M-Learning is a very suitable alternative for learning in improving professional training development. In order to implement M-Learning, it is necessary to do a preliminary study. There are three main aspects that need to be considered such as content, context, and characteristics of potential users. However, there is no specific study on the Ministry of Domestic Trade and Consumer Affairs (MDTCA) enforcement officers for the use of M-Learning for their training purposes. This case study involves eight experts and the data was collected using quantitative data and interview data. The instrument of this study consists of questionnaires and it was analyzed using frequency and percentage data. The reliability value for the questionnaire was 0.91 alpha Cronbach, besides the interview protocol method for expert validation. The expert was selected purposively based on their experience and expertise in online training. The interview data was analyzed using thematic methods. The findings of the study show that MDTCA enforcement officers need extra training for professional development. Besides that, its shows that training via M-Learning is needed continuously to improve the efficiency of enforcement officers. The implications of this study will improve the quality of training MDTCA Northern Zone Malaysia to enhance the competency of the enforcement officers.