Usability Evaluation of Learning Management Systems (LMS) based on User Experience
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Abstract
This study aims to explore and develop a novel approach to assess and evaluate the usability of Learning Management Systems as a case study for universities in Jordan during the COVID-19 pandemic. It also aims to provide recommendations for efficient and effective adoption of these systems. To achieve this goal, a conceptual framework was proposed, and a quantitative approach using questionnaires was designed. Students from different universities in Jordan participated in this study and all the questionnaires were collected and analysed in SPSS. The data analysis carried out in this study was based on three main criteria, namely properties that are not backed up, usability issues, and proposed design improvements. Interestingly, the results reveal that the value of Sig for each criterion was .000, which is less than α (0.05) with different mean values. As a result, there are statistically significant differences among the e-learning systems that are being used by the universities in Jordan.
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