A Study On The Impact Of The Ritz-Carlton Hotel Culture On The Work Engagement Of The New Generation Employees
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Abstract
With the new generation gradually occupying the labor market and the rapid development of the hotel industry, the characteristics and needs of the new generation of employees have a great impact on the internal development of the hotel industry. Therefore, this paper takes Ritz Carlton Hotel as an example to study the impact of Ritz-Carlton Hotel culture on the work engagement of the new generation employees. Through questionnaire investigation, the following result is Ritz-Carlton hotel culture has positive effects on work vitality, work enthusiasm and work focus, respectively. Based on the research results, this paper puts forward relevant suggestions for the construction hotel culture to improve staff's work engagement: First, to create elegant, comfortable and unique material culture; Second, to build a colorful and harmonious behavior culture; Third, to establish a rigorous and people-oriented system culture; Fourth, to establish a deep-rooted and leading spiritual culture; Fifth, to establish a brand culture with distinctive features and good reputation.
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