ENINA PUTRI, WAHYU SARDJONO. a ANALYSIS AND DEVELOPMENT OF PROTOTYPE KNOWLEDGE MANAGEMENT SYSTEM IMPLEMENTATION TO ACHIEVE INDEX SERVICE RECOVERY IN PT BALAI LELANG XYZ : Knowledge Management System Implementation to achieve service recovery index. Turkish Journal of Computer and Mathematics Education (TURCOMAT), [S. l.], v. 3, n. 3, p. 122–130, 2012. Disponível em: https://www.turcomat.org/index.php/turkbilmat/article/view/369. Acesso em: 25 nov. 2025.