Model of the Influence of Quality of Work Life through Organizational Citizenship Behavior (OCB) on Employee Performance at Stella Maris Hospital, Makassar
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Abstract
Achieving organizational goals requires commitment and maximum work that is not only in-role but
extra-role as well, this extra-role performance is called Organizational Citizenship Behavior (OCB). This study
aims to see the direct and indirect effect of QWL on employee performance through OCB at Stella Maris
Hospital Makassar. This type of research is a quantitative study using an observational study with a crosssectional
study design. The population in this study were all employees of the Stella Maris Hospital Makassar
with a sample of 100 respondents who were selected by simple random sampling. Statistical test results show
that the P value of the QWL variable is 0.013 <0.05, which means that QWL has a direct and positive effect on
employee performance of 0.167 (16.7%). The P value in the QWL variable is 0.001 <0.05, which means that
QWL has a direct and positive effect on OCB by 0.552 (55.2%). The P value on the OCB variable is 0.006
<0.05, which means that OCB has a direct and positive effect on employee performance by 0.296 (29.6%). The
P value in QWL is 0.001 <0.05, which means that QWL has an indirect and positive effect on employee
performance through OCB of 0.164 (16.4%). Therefore, it can be concluded that QWL has a direct and indirect
effect on employee performance through OCB. It is recommended to the superiors of the Stella Maris Hospital if
you want to improve employee performance, it can be done by improving the quality of work life first or through
organizational citizenship behavior. Future researchers can continue this res
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