“The Impact of E-Service Quality On Customer Engagement, Customer Experience and Customer Loyalty in B2c E-Commerce”, TURCOMAT, vol. 12, no. 3, pp. 3170–3184, Apr. 2021, Accessed: Jun. 02, 2026. [Online]. Available: http://www.turcomat.org/index.php/turkbilmat/article/view/1556